Case Study 2: Sussex Restorative Justice Partnership

Published: Thu, November 16th, 2017


As part of the Valuing Victim 2017 Campaign work, a case study of the Sussex Restorative Partnership was undertaken to understand their approach. Of particular note was their plans for measurement of victim cope and recover indicators and Restorative Justice (RJ) outcome measurement proposals. Below are our findings.

Identifying and Monitoring restorative outcomes

Sussex Restorative Justice Partnership (SRJP)  have a well established monitoring process in place for their three geographic hubs. Regular Restorative Justice performance information, in an easy to follow graphical format, is provided to the Sussex Restorative Justice Partnership Group.

Key Performance Indicators

SRJP currently records a large volume of management information from which three measures are reported up to the Sussex Criminal Justice Board. These are:

  • Number of victims given information on RJ (Victims Code)
  • Number of RJ Face-to-Face outcomes (conferences)
  • Victim Satisfaction (from current RJ survey)

It has also been agreed to capture the victim and offender journey, pre and post RJ, to enable reporting on the eighth victim categories of need. (These mirror the seven offender pathways and it was agreed to include ‘social interaction’ for offenders – same 8 for both parties).

This work will commence through the RJ Hubs.  

Their intention is to use the categories grouped under the Sussex Victim Outcomes Measurement Dashboard and design questions that can track the journey. The questions will be gathered into templates within snap-surveys and used by RJ Facilitators to combine professional judgement with victim/offender needs.

Their current RJ Survey will continue to be offered to victims/offenders to capture pure victim/offender based feedback.

Five questions within the Sussex current RJ Survey will also be used within the post RJ (exit) template questions:

  • Expectations of RJ met?
  • Felt fully prepared through RJ process?
  • Fully satisfied with RJ experience?
  • Would recommend RJ to others?
  • Reduce likelihood of re-offending (offenders only)

“This new process will be tested with all restorative practices that are delivered through the three RJ Hubs in Sussex. Once tested for a pilot phase of six months it can be assessed for expansion by Youth Offending Teams and other local initiatives within the SRJP.” Kate Payling ( Partnership Manager, Sussex PCC)

Restorative Justice can deliver for victims

An example of the Sussex Victim Outcomes Measurement Dashboard and design questions are provided as follows:

Broader Measures for Restorative Justice

RJ Outcomes Measurement will provide the SRJP with some detailed robust data for the first time to look at the impact on the person. The following processes will continue to run alongside this new initiative:

  • Current RJ user satisfaction survey
  • Management Information
  • Offender Management – changes in behaviours/risk
  • Case Studies

Thank you to Sussex Restorative Justice Partnership for contributing to our report


Our Valuing Victims Campaign aims to improve victims’ access to RJ across England and Wales by highlighting the challenges victims face in accessing Restorative Justice. For a complete list of our recommendations and most recent report, read Part I and Part II 2017 publications.

© 2018 Why me? Charity no. 1137123. Company no. 6992709.