Crime is falling, but is victim satisfaction with the justice system too?

Published: Thu, July 20th, 2017


Today the Office for National Statistics (ONS) has published the Crime Survey for England and Wales (CSEW) for the year ending March 2017.

The Crime Survey data is a benchmark against which progress in the offer of Restorative Justice to victims of crime is assessed.

The Survey also measures levels of victim satisfaction with the police. The data published today reports a slight drop from 40% to 38% of victims who are ‘very satisfied,’ with 32% recorded as ‘fairly satisfied’ and the number who are ‘not satisfied’ rising by 3% to 32%.

When it was last published in March 2016 the Crime Survey revealed that fewer than 9 out of 10 victims of crime in England and Wales were being offered Restorative Justice.

This year the Office for National Statistics will publish Restorative Justice data separately on a later date.

Lucy Jaffe, Director of Why me? said:

Good data is the benchmark for understanding victims’ experience and we welcome the publication of data about victims’ satisfaction.

It is also important to know whether they are being offered access to Restorative Justice and if they are taking up that offer.

This year the publication of Restorative Justice data will be seen in the context of a live consultation being carried out by the Office for National Statistics (launched on 13th June 2017) which proposes to remove from future surveys the following three Restorative Justice questions:

  1. Were you offered such a meeting after this incident?
  2. Did you accept this offer of a meeting?
  3. If you had been offered the chance for such a meeting would you have accepted it?

Lucy Jaffe, Director of Why me? said:

It is essential that the Crime Survey continues to give victims the opportunity to share their experience of Restorative Justice.

The publication of sound data collected from across England and Wales is key to improving both the offer and delivery of Restorative Justice.

Ultimately it is victims who will lose out if their experience is not acknowledged and monitored.

Why me? will be reporting on the Restorative Justice question data as soon as it is published by the Office for National Statistics in the coming weeks.

You can read the published Crime Survey in England and Wales here.

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