Improving communication with victims about Restorative Justice

The most recent British Crime survey (2018/19) identified less than 5% of crime victims recall being offered the opportunity of Restorative Justice. Understanding some victims will carry out their own research to access Restorative Justice, Why me? have carried out work to help these victims.

We used a volunteer to play the part of a victim and to try and find information about Restorative Justice in their locality. We developed 7 criteria to examine for each Police and Crime Commissioner area. These criteria covered issues such as. Was it easy it to find information about Restorative Justice? Was there an explanation about Restorative Justice? and  were there case study examples? Initially we used the google search engine and typed  ‘PCC ‘area’ Restorative Justice’ as the starting point for the research. We acknowledge there are other ways victims may seek out this information but felt this was a realistic starting point for the research.

A summary of our findings can be accessed below:

Each Police and Crime Commissioner was sent a detailed report of our findings and they were invited to make changes to improve the information for victims. We have subsequently reviewed the PCC web sites to see if changes have been made and were pleased to see that 25 out of the 41 PCC areas had made changes since we published our findings.

It was especially nice to get positive feedback for our work:

I hope you would agree that the Norfolk and Suffolk pages for Restorative Justice are a vast improvement on the limited information that was on there previously, and hopefully they are now better at informing and promoting Restorative Justice to victims

Nicola Bayliss. Restorative Justice Hub administrator, Norfolk and Suffolk Constabulary

Any changes that help victims find out about restorative justice has to be beneficial – we are delighted that the work of our volunteer has led to these benefits. We hope our framework will continue to be used to review the information available for victims.

Lucy Jaffe, Director of Why me?

© 2019 Why me? Charity no. 1137123. Company no. 6992709.